Analisis Kualitas Pelayanan Moda Angkutan Udara Bandara Husein Sastranegara

Bandar udara merupakan sarana pokok sektor transportasi udara dalam penyelenggaraan penerbangan. Penataan bandar udara harus mempertimbangkan tatanan kebandarudaraan nasional, keamanan dan keselamatan operasi penerbangan, dan memenuhi standar internasional perencanaan bandar udara yang diberlakukan oleh International Civil Aviaton Organization (ICAO). Untuk memenuhi harapan tersebut, maka pelayanan bandar udara harus ditunjang dengan fasilitas dan pelayanan yang handal. Permasalahan dari uraian di atas teramati di bandar udara Husein Sastranegara, Bandung. Dimana Kebutuhan luas lahan parkir, dan fasilitas gedung terminal masih dirasakan kurang memenuhi maka perlu adanya pengukuran kualitas pelayanan untuk mengoptimalkan kinerja bandar udara Husein Sastranegara Bandung.

The Airport is the principal means of air transport sector in the operation of the flight. Structuring the airport should be considered by the order of the national airport, security and safety of flight operations, and meet the international standards of planning airport by the International Civil Aviaton Organization (ICAO). To meet these expectations, the airport services and facilities should be supported by a reliable service. Problems from the above description was observed at the airport Husein Sastranegara, Bandung. The parking lot, and terminal building facility, That's why we need a service quality measurement, to see the work quality of Bandung's Hussein Sastranegara airport.