Sistem Informasi Monitoring Tenaga Kerja Lapangan Berbasis Mobile di PT. PLN (Persero) Distribusi Jawa Barat dan Banten Area Bandung

PT PLN (Persero) bekerjasama dengan pihak ketiga, PT. Haleyora Powerindo dalam hal penyerahan salah satu pekerjaan untuk menangani pekerjaan pelayanan dan teknik (Yantek). Berdasarkan wawancara dengan supervisor teknik PT.PLN (Persero) , proses pelaporan data dan hasil pemeriksaan di lapangan memakan waktu yang cukup lama, monitoring(pemantauan) tenaga kerja lapangan oleh supervisor teknik dan koordinator yantek melalui laporan bulanan sehingga respon time dan recovery time yang tidak sesuai dengan SLA tidak dapat diketahui secara real time. Laporan bulanan masih berupa manual sehingga proses rekap dan pencarian laporan gangguan memakan waktu yang cukup lama. Pendekatan untuk menyelesaikan permasalahan yang telah diuraikan adalah dengan membangun sebuah Sistem Informasi Monitoring Tenaga Kerja Lapangan. Sistem ini menggunakan sebuah metode yaitu key performance indicator untuk memantau tenaga kerja lapangan saat menangani gangguan. Sistem ini menggunakan model pembangunan perangkat lunak yaitu model waterfall, sedangkan analisis sistem menggunakan pemodelan berorientasi objek dengan menggunakan Unified Modelling Language (UML). Berdasarkan implementasi dan pengujian yang telah dilakukan maka dapat disimpulkan bahwa sistem informasi monitoring tenaga kerja lapangan yang dibangun membantu proses pemantauan tenaga kerja lapangan, rekap gangguan , proses penyampaian informasi menjadi lebih cepat. Namun perlu adanya pengembangan dalam pemantauan tenaga kerja lapangan yaitu posisi lokasi tenaga kerja lapangan saat dilapangan.

PT PLN (Persero) collaborates with third party, PT. Haleyora Powerindo in one of the jobs to handle the work of services and engineering. Based on the interview with the engineering supervisor of PT.PLN (Persero), the process of data reporting and examination results took quite a long time, the monitoring of field employees by the engineering supervisor and services coordinator was done through monthly report so the response time and recovery time which were not in line with the service level agreement (SLA) could not be discovered in real time. The monthly report was still in the form of manual so the recap process and disturbance reports search took quite a long time. The approach to solve said problem was by building an Information System to Monitor Field Employees. This system used a method called key performance indicator to monitor the field employees when they are handling disturbance. This system used waterfall model for building the software, while the system analysis used object oriented model using Unified Modelling Language (UML). Based on the implementation and testing which had been done, it can be concluded that the information system to monitor field employees which was built helped the process of monitoring field employees, disturbance recap, the process of information delivery was quicker. However, there is still a need for development in the monitoring of field employees such as their location while in the field.