Aplikasi Reporting Service Showcase Pada CV. Gunung Agung

CV Gunung Agung merupakan perusahaan yang terletak di wilayah kabupaten bandung dan bergerak dibidang Service Showcase ( mesin pendingin ). Dalam segi pelayanan kerjasama antara CV Gunung Agung dan Alfamart masih banyak mengalami kendala, diantaranya pembuatan Laporan Kerusakan dari toko alfamart kepada General Affair alfamart.laporan kerusakan yang diberikan oleh General Affair alfamart kepada CV Gunung Agung masih berupa fax menyebabkan data yang belum tersusun secara rapi serta seringnya terjadi kehilangan. CV Gunung Agung sulit memantau kinerja teknisi lapangan, pembuatan laporan perbaikan yang masih konvensional, serta pencarian lokasi toko alfamart yang mengalami kerusakan, General Affair sulit memantau jumlah laporan kerusakan yang sudah ditangani, pembuatan berita acara oleh kepala toko yang masih berupa surat memperlambat penyampaian berita acara kerusakan yang mengalami kerusakan kepada General Affair alfamart pusat Aplikasi Reporting service ini merupakan suatu sistem yang dibangun untuk membantu dalam memenuhi kebutuhan dan peningkatan pelayanan kerjasama, antara kepala teknisi dan teknisi lapangan CV Gunung Agung guna mengelola data laporan kerusakan dan perbaikan . Serta, membantu General Affair dan Kepala toko pihak Alfamart dalam pembuatan berita acara dan laporan kerusakan. Berdasarkan hasil pengujian yang dilakukan dapat disimpulkan bahwa Aplikasi Reporting Service Showcase ini, membantu Kepala teknisi menerima laporan kerusakan. Membantu Teknisi lapangan dalam pembuatan laporan perbaikan. Kepala Toko dalam pembuatan laporan kerusakan. Membantu General Affair Alfamart dalam mengetahui hasil perbaikan, menerima surat persetujuan perbaikan, dan mengetahui biaya perbaikan.

CV Gunung Agung is a company located in Bandung district and engaged in the Service Showcase (engine coolant). In terms of cooperation between the ministry of CV Gunung Agung and Alfamart still experiencing many obstacles, including the manufacture of stores alfamart Damage Reports to the General Affairs alfamart. report damages awarded by the General Affairs alfamart to fax CV Gunung Agung is still a cause of data that has not been arranged neatly and frequent loss. CV Gunung Agung is difficult to monitor the performance of field technicians, report generation improvements that are still conventional, as well as the store location search alfamart damaged, General Affair difficult to monitor the amount of damage that has been dealt with reports, news-making event by the head of the store is still a slow mail delivery of news events damage suffered damage to the central alfamart General Affairs. Reporting service application is a system built to assist in meeting the needs and improving service co-operation, between the chief engineer and field technician CV Gunung Agung in order to manage data reports of damage and repair. As well, helped General Affairs and Head of the Alfamart store in the manufacture of minutes and reports of damage. In reporting service application Development Research Methods used Showcases is the Waterfall method. Application testing is done by using the method of Blackbox and Interview. Based on the results of tests performed can be concluded that this Showcase Application Service reporting, assist the Head technician receives reports of damage. Field technicians assist in making the report repair. Head Shops in preparing reports of damage. General Affairs Alfamart help in knowing the result of the improvement, repair receives approval letter, and knowing the cost of repairs.