Contribution Of Website Quality Of Sma Negeri 6 Bandung To User satisfaction Using Analytical hierarchy Process (AHP) Method

Syafariani, Fenny (2013) Contribution Of Website Quality Of Sma Negeri 6 Bandung To User satisfaction Using Analytical hierarchy Process (AHP) Method. ICO-ApiICT. pp. 109-114. ISSN 978-602-14462-0-1

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In this study, there are several issues that identified, namely: (1) There is website content that does not so it can not meet the needs of users; (2) Sometimes the website error when accessed; (3) long website response; (4) The appearance of the website is boring/unappealing website design; (5) Features of the website less easy to user when they use them. The reason behind this research because there are attempt of SMA Negeri Bandung to create a representative website. However, in this website is still found various problems, constraints, and users’ dissatisfaction and the finding are still not able to reveal the phenomenon and a variety of symptoms that occur in a comprehensive manner. Therefore, a study to discover the whole picture, the symptoms that really happened, and logical conclusions, is urgently needed. This study use survey. The sampling technique used is simple random sampling. Data collection techniques are observation method and questionnaires distributed directly by the researcher. The questionnaire in this study is Likert scale questionnaire with 5 scale option.Based on this research, it turns out the user’s feedback against the website quality of SMA Negeri 6 Bandung can be considered quite good. This is evident from the 41,9% of respondents agreed to the whole statement in the study questionnaire, as well as the calculation of % actual score of the respondents is 63,18%. However, users still not satisfied yet with implementation website quality. This is evident from level average of users satisfaction against implementation of the overall website quality, which is only 0,727. This dissatisfaction may be influenced by a variety of problems that a real and their existence felt by the users. Another thing that are equally important, it turns out the website quality of SMA Negeri 6 Bandung contributes to users satisfaction. The value of contribution of website quality against user satisfaction is 32,6%. The remaining 67,4%. Which also contributes to users satisfaction, is other factors not examined in this study.

Item Type: Article
Uncontrolled Keywords: Website Quality, Users satisfaction, AHP, Method, sampling
Subjects: 000_COMPUTER SCIENCE, INFORMATION & GENERAL WORKS. > 004_Data Processing & Computer Science
Divisions: PROSIDING > Prosiding
Depositing User: Mrs. Calis Maryani
Date Deposited: 29 Dec 2020 14:14
Last Modified: 30 Dec 2020 05:23

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