HUBUNGAN KREDIBILITAS SERVICE POINT TERHADAP PEMAHAMAN INFORMASI PADA PELANGGAN PT. TELEKOMUNIKASI INDONESIA TBK. KANDATEL LEMBONG (DIVRE III) BANDUNG

This research is aim end at finding out how service point credibility relationship towards PT. Telekomunikasi Indonesia Kandatel lembong Bandung (Divre III) customer’s understanding the information in order to answer the above issues, this research analyses and reflects onto selected indicators that includes: speciality, honesty and service point attractiveness towards PT. Telekomunikasi Indonesia Kandatel Lembong Bandung (DivreIII) customer’sunderstanding the information

The sampling technique used was Accidental sampling whereupon the sample was determined based on chance, whereunto anyone whom by chance met the researcher could be used as the sample to PT. Telekomunikasi Indonesia kandatel Lembong bandung (Divre III) with 70 respondent’s observation unit data analysis techniques used were linear regression analysis combined with correlation hypothetical test and determination coefficient.

From the result of the data contained, it indicates that customer is good service point specialty of PT. Telekomunikasi Indonesia Kandatel Lembong Bandung (Divre III) though some respondent had given lower valuation, wherereas honesty has positive value and even though there were some respondent whom gave negative valuation, attractiveness has positive value however there were also respondent whom gave negative valuation although of percentage that were not so big based on the above. There fore it can be summarized that service point credibility relationship towards PT. Telekomunikasi Indonesia Kandatel Lembong Bandung (Divre III) customer understands the information is already positive.